Everyone remembers those moments when someone providing a service excelled and provided great service. They may have gone that extra mile, or demonstrated they understood what you wanted, or simply remembered your name. Whatever it was they are the moments that create true customer loyalty. Great service is something everyone remembers and yet very few companies deliver.
Because most organisations develop a customer service “formula” that gets rolled out to every person that walks through the door. Quite often that formula is focused on getting more sales, or adding to the sale. “Do you want fries with that?” That “formula” is developed to please the majority of customers, but what happens to the minority the “formula” doesn’t suit?
“Beyond Customer Service” is a workshop designed to create magical moments with customers. It creates awareness of the need to adapt to customer demands instead of always rolling out the same formula. It provides the skills to connect with customers and understand the level of service and connection they need.
The Workshop is flexible and adaptable to your needs. You will have the opportunity to choose from the extensive options to have a Workshop designed to your specific service needs. This is achieved through consultation prior to your event.
Which option will create great service in your organisation?
Beyond Customer Service has the freedom and flexibility to meet your needs.
The workshop is delivered by facilitators with over 20 years of experience in a wide range of service situations. They bring exciting observations and intriguing anecdotes and examples.
Your group will be engaged through short activities, interactive discussion, practice opportunities, and personal reflection.
At the end of this workshop they will walk away with a new perspective that will take them beyond the normal customer service experience.
The facilitator will contact you prior to your workshop for a detailed analysis of your specific customer service needs. They will analyse your current service “ethos” and compare that with your desired levels of service.
They will then design a program which they will discuss with you before settling on the final workshop outline. Your participants will then be engaged in activities, discussion, and practice opportunities designed to deliver the standard of service you aspire to deliver.
Participants will need to attend with an open mind and enthusiastic approach. They will be exposed to new ways of thinking and operating.
To get the most of this workshop they will need to participate in all discussions, activities, and practice opportunities.
Minimum and Maximum Time Required
Minimum and Maximum Group Size
Ideal Group Size : 36
This activity can now be run remotely to small groups via Zoom - contact us to know more
If you are not sure what you are after, or short on time just contact us and we will assist you.
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